Shipping & Delivery Policy

Overview

Currently, orders over $35 qualify for free shipping to the United States. Orders under $35 incur a shipping fee of $4.95. All orders are processed within 1 to 3 business days and shipped using a fully tracked courier service.

Rest assured, we are dedicated to expediting your order to you as quickly as possible! Once dispatched, delivery times are estimated between 5 to 7 business days, depending on your location. Please take into account any holidays that could affect delivery times.





Due to the unpredictable nature of shipping, delays can occur. Therefore, our shipping times serve as guidelines, and specific delivery dates cannot be guaranteed.

Back-ordered or pre-ordered products:

For orders containing items that are back-ordered or pre-ordered, we will ship available items immediately. Items that are back-ordered or pre-ordered will be shipped as soon as they are back in stock. If you receive only a partial order initially, rest assured that the remaining items will follow promptly.

Tracking your order:

Upon shipment, you will receive a confirmation email or text message (if a mobile number was provided) with a tracking ID and a link to track your package. Please allow between 1 to 3 business days for tracking information to become available.

Disclaimer for incorrect address:

It is the responsibility of the buyer to ensure the shipping address provided is accurate. While we strive to expedite processing and shipping, there is a limited window to correct an incorrect shipping address. If you believe you have entered an incorrect address, please contact us immediately at support@stretchygo.com.

Questions?

Customer service is our top priority, and we are committed to addressing any concerns you may have. We appreciate your decision to shop with StretchyGo, and please feel free to reach out to us at support@stretchygo.com or call us at +1 (407) 890 0410 if you have any questions.